Contact Us

You can request an appointment by calling our Houston office at (713) 324-3754 or our Austin office at (512) 469-0535, or by completing the appointment request form on our website.

Request an Appointment

Our availability varies by provider and specialty. Contact our scheduling team, and we will help match you with the appropriate clinician.

We offer:

• Psychiatry and Medication Management
• Individual Therapy
• Intensive Outpatient Program (IOP)
• Group Therapy
• Psychoeducational (Academic) Testing

We serve children, adolescents, and adults.

Many of our providers offer secure telehealth appointments when clinically appropriate.

Please contact our office with your insurance information, and we will verify your benefits before your first appointment whenever possible.

Yes. We provide a benefits quote based on the information your insurance company provides. Please note that benefit quotes are not guarantees of payment.

Cards on file are generally charged the day after services have been rendered, or according to your payment agreement for self-pay services.

Yes. If you have a large balance, please contact our Billing Department to discuss available payment plan options.

Email: billing@ethoswellness.com
Phone: (713) 324-3754, Option 4

Complete our Medical Records Request Form and submit it to our Medical Records Department. You may:

• Email your completed authorization to medicalrecords@ethoswellness.com
• Fax or mail it to our office

Please allow the standard processing time.

Most requests are completed within 5-10 business days after receiving a completed authorization and can take up to 30 days.

Electronic records: $25 for up to 500 pages, $50 for requests over 500 pages.

Paper records: $25 for the first 20 pages, and $0.50 for every page thereafter.

The fastest way is to email your request to superbill@ethoswellness.com. Please include:

• Patient name
• Date(s) of service requested
• Preferred delivery method

Most superbills are completed within 3-5 business days.

You will receive registration and portal instructions upon registration and admission.

• Complete paperwork
• Update payment information
• View statements
• Upload documents

Use the "Forgot Password" link on the portal login page.

Please request refills through your patient portal or have your pharmacy send an electronic refill request.

Please allow 2-3 business days for routine refill requests.

Call our office or contact your provider.

We have a 48-hour cancellation policy for all initial assessments and a 24-hour cancellation policy for all following appointments, excluding weekends. Appointments canceled outside the required notice period may be subject to a late cancellation or no-show fee.

Depending on how late you arrive, your appointment may need to be shortened or rescheduled. Continuing appointments for arrivals more than 15 minutes after the start of your appointment is at the provider's discretion.

Our standard program is approximately 8 weeks, although treatment length varies based on individual needs. Learn more about our Adult IOP, Adolescent IOP, and Children's IOP.

Program schedules vary by age group and treatment plan. See the current Houston group schedule and Austin group schedule.

Coverage varies by insurance plan. We verify benefits and provide an estimated patient responsibility before treatment begins.